Scent diffuse Privacy Policy
Release date: December 1, 2023
Effective date: December 1, 2023
Your trust is very important to us. We are well
aware of the importance of personal information to you. We will take corresponding security protection measures
in accordance with the requirements of laws and regulations and try our best to protect the security and control
ability of your personal information. In view of this, the smart aroma diffuser product and service provider
(hereinafter referred to as "we") formulates this privacy policy (hereinafter referred to as "this policy") and
reminds you:
We respect and protect the privacy of all users of the service. In order to provide
you with more accurate and better services, we will use and disclose your personal information in accordance
with the provisions of this policy. Except as otherwise provided in this policy, we will not disclose or
provide this information to third parties without your prior permission. We will update this policy from time
to time.
Before using smart aroma diffuser products or
services, please be sure to carefully read and thoroughly understand this policy, especially the terms
marked in bold and underlined. You should read them carefully and use
relevant products or services after confirming that you fully understand and agree. In addition to this policy,
in certain scenarios, we will also explain to you the corresponding purpose, scope and use of information
through instant notifications (including pop-up windows, page prompts, etc.), function update instructions, etc.
These instant notifications and Function update instructions, etc. form part of this policy and have the same
effect as this policy.
When the user clicks the "Agree" button during the
registration process, the user fully accepts all terms under this agreement. If you have any questions, comments or suggestions about the
content of this policy, you are welcome to contact: info@vinescents.com.
In this privacy policy,
"Personal information" refers to various information
related to an identified or identifiable natural person recorded electronically or by other means, excluding
anonymized information.
“APP” refers specifically to the Scent diffuse APP, which is also referred to as “Scent
diffuse” in this Privacy Policy.
"Device" specifically refers to the smart aroma
diffuser that can be bound to Scent diffuse.
What information is collected and how is it
used?
In order to provide you with our services, we will
ask you to provide the necessary personal information required for these services. If you do not provide your
personal information, we may not be able to provide you with our products or services.
We collect the following types of information
(whether or not it is personal information):
About your information: When you register for Scent diffuse, we will
collect and use your mobile phone number or email number according to the registration method you choose; as
well as the avatar, personal signature, nickname, gender, time zone, Language and region data; when you register
Scent diffuse with your mobile phone number, in accordance with the legal requirements of the People's Republic of
China, we will collect your registered mobile phone number for real-name
authentication.
Data collected by the device: When you interact with our products, we
will automatically collect raw data obtained by the device; such as your device's MAC address, IP address,
wireless connection information, operating system type and version, application version number, Push
notification identifiers, log files, and mobile network information.
Phone information: When you use Scent diffuse, we need to obtain your
mobile phone operating system version, mobile phone brand and model, mobile phone hardware identifier (IDFA,
IMEI), mobile phone system time, region and language, and application software list information installed on the
mobile phone.
Network usage data: During your interactions with our Site and Services,
we automatically collect Usage Data related to visits, clicks, downloads, messages sent/received, and other use
of our Site and Services.
Location information: When you use location-based services or functions, we may collect your
location data. At this time, we will apply for your
location permission. If you do not agree to enable it, you will not be
able to use location-based related services or Function.
Feedback information: When you submit relevant feedback, we will
collect relevant user feedback logs and contact information based on your choice. If you need to upload pictures
and take photos during the use of this service, we will apply to obtain your mobile phone storage permissions. ,
camera permissions.
Log information: When you use our application, system and
exception logs may be uploaded.
Device Information: When you use Scent diffuse to
connect a hardware device, we may collect basic information about your smart device, such as device name, device
ID, online status, activation time, firmware version, Bluetooth information, setting information and functions
on the device setting information. The aforementioned data collection is suitable for updating your system or
software and restoring original factory settings.
How this personal information will be used
The purpose of collecting personal information is to
provide you with products and/or services, and we ensure that we comply with applicable laws and regulations.
You consent to the processing of personal information for the purposes set out in this privacy policy and the
disclosure of personal information to our affiliated companies (which are involved in research and development
and computing), third-party service providers (involved in professional consulting and cloud
businesses).
We may use your personal information for the
following purposes:
To provide you with services: We process your account and profile data,
device information, usage data, location information, and smart device-related information to provide you with
the products and services you request or purchase. The legal basis for this processing is the performance of our
contract with you in accordance with our terms of use.
Improve our services: We process your device information, usage
data, location information and smart device-related information to ensure the functionality and security of our
products, develop and improve our products and services, analyze our operational efficiency, and prevent and
track fraud or improper use . The legal basis for this processing is the performance of our contract with you in
accordance with our terms of use.
Non-marketing communications: We process your personal data to send you
important information about the Services, changes to our terms, conditions and policies and/or other
administrative messages. Because this information may be important, you may not opt out of receiving such
communications. The legal basis for this processing is the performance of our contract with you in accordance
with our terms of use.
Marketing communication: We may process your personal data to provide
you with marketing and promotional materials about our products and services. If we do this, each communication
we send to you will include instructions allowing you to opt out of receiving such future communications. The
legal basis for this processing is your consent. In addition, if you agree to participate in our lotteries,
contests or other promotions, we may use your personal data to administer such activities.
Individuation: We may process your account and profile data,
usage data, device information to personalize product design and provide you with tailored services, such as
recommending and displaying information and advertising about products that are suitable for you and inviting
you Participate in surveys related to your use of our products. The legal basis for this processing is your
consent.
Legal compliance: We may process your personal data as we
believe necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal
process; (c) to respond to requests from public and government authorities (d) ) enforce our terms and
conditions; (e) protect our operations, business and systems; (f) protect the rights, privacy, safety or
property of us and/or other users, including you; and (g) allow We pursue available remedies or limit the
damages we may sustain.
Who do we share your information with?
We do not sell any personal information to third
parties.
We may make disclosures to our third-party service
providers and/or affiliates listed below in this section in order to provide the products and services you have
requested. In each of the circumstances described in this section, you can be assured that we will only share
your personal information in accordance with your authorization. You should be aware that, in any of the
circumstances described below, when we share your personal information with a third-party service provider, we
will contractually set out the third party's practices and obligations to comply with applicable local data
protection laws. We contractually oblige our third-party service providers to comply with the information
protection standards that apply to them in your jurisdiction.
Sharing information with our company and third-party service
providers
In order to carry out business operations smoothly
and provide you with the full functionality of products and services, we may integrate the SDK (software
development kit) of third-party service providers in our devices or APPs and will not associate them with other
parties. Company (which is involved in technology or cloud operations) or our third party service providers (our
mailing stores, delivery service providers, telecommunications companies, data centers, data storage facilities,
customer service providers) (collectively, "Third Parties" Service Providers" or "Partners") disclose your
personal information. Such third party service providers may process your personal information on our behalf or
for one or more of the items listed above. If you no longer wish to allow us to share this information, please
contact us at info@vinescents.com.
Currently, our third-party service providers
include: suppliers, service providers and other partners. We send information to our vendors, service providers
and other partners around the world who support our business, including providing technology infrastructure
services, analyzing how our services are used, measuring the effectiveness of our services, providing customer
service, providing Product features, payment facilities, or conducting academic research and surveys. We
guarantee that we will only share personal information necessary to provide you with services for legitimate,
legal, necessary, specific, and clear purposes. If we share your personal information with these third parties,
we will use encryption and other means to ensure the security of your information. We will conduct a reasonable
review of the data security environment of companies and organizations with which we share personal information,
and sign strict data processing and other agreements with them, requiring third parties to take adequate
protective measures for your information and strictly abide by relevant laws. Legislation and regulatory
requirements. You should be aware that our authorization includes sub-processors for third-party service
providers.
Share information with others:
We may disclose your personal information to and
share your information with third parties when required by applicable law.
Information that does not require your
consent
We may share anonymous information in aggregate form
with third parties for business purposes; we may share with them general usage trends of our services, such as
the number of users using certain services or features.
For the avoidance of doubt, we may collect, use or
disclose your personal information without your consent where and to the extent expressly permitted by local
data protection laws (for example, to comply with a subpoena) and when we may believe in good faith that in
order to protect Disclose your information without your consent when disclosure is necessary for our rights, to
protect your safety or the safety of others, to investigate fraud, or to respond to a government
request.
Information you actively submit and share with third
parties
While you are using the services we provide, you may
actively submit or upload some information pictures and texts to us and our partners, such as your participation
in activities organized by us or our partners, your purchases in the Scent diffuse APP Behavior has been
commented; this information will be displayed in the Scent diffuse APP and can be viewed and collected by any
third party. Please consider carefully before deciding whether to submit.
Security
We are committed to keeping your personal
information safe. In order to prevent unauthorized access, disclosure or other similar risks, we have put in
place reasonable physical, electronic and managerial procedures to protect the integrity and security of your
personal information. We have used industry-standard security safeguards to protect the personal information you
provide to prevent data from unauthorized access, public disclosure, use, use, modification, damage or loss. We
will take all reasonable steps to protect your personal information. For device access, we have proprietary
algorithms used to ensure data isolation, access verification and request authorization. In terms of data
communication, communication using security algorithms and transport encryption protocols is supported, as well
as commercial-grade encrypted transmission of information based on dynamic keys. In terms of data processing,
strict data filtering and verification and complete data auditing are adopted. In terms of data storage, all
confidential information of users will be securely encrypted for storage. If you have reason to believe that
your interaction with us is no longer secure (for example, if you feel that the security of any account you have
with us has been compromised), you may notify us of the problem immediately by email.
Your personal information is
stored on secure servers and is controlled and protected. We classify your data according to importance and
sensitivity and ensure the highest level of security for your personal information. We ensure that our employees
and third-party service providers who access this information to help provide products and services to you have
strict contractual confidentiality obligations and will be subject to disciplinary action or termination of
cooperation if they fail to fulfill these obligations. Likewise, we have dedicated access controls for
cloud-based data storage. In summary, we regularly review our information collection, storage and processing
practices, including physical security measures, to protect against any unauthorized access and use.
We will strictly select business partners and
service providers, and implement the requirements for personal information protection into the business
rationality or auditing, assessment and other activities of both parties. We ensure that our employees and
third-party service providers who access this information to help provide products or services to you have
strict contractual confidentiality obligations and will be subject to disciplinary action or termination of
cooperation if they fail to fulfill these obligations.
The Internet environment is not 100% secure, and we
will do our best to ensure or guarantee the security of any information you send to us. If our physical,
technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure,
tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will
promptly notify you in accordance with the requirements of laws and regulations. The basic situation and
possible impact of the security incident, the handling measures we have taken or will take, suggestions for you
to prevent and reduce risks on your own, remedial measures for you, etc. We will promptly notify you of relevant
information about the incident through emails, letters, phone calls, push notifications, etc. When it is
difficult to inform the personal information subjects one by one, we will issue announcements in a reasonable
and effective manner. We will also proactively report the handling of personal information security incidents in
accordance with the requirements of regulatory authorities.
Information retention policy
We retain personal information for the period
necessary for the purposes for which the information was collected as described in this Privacy Policy and in
the privacy policies of specific services, or to comply with applicable relevant legal requirements. After the
purpose of collection is completed, or after we confirm your deletion or cancellation request, or after we
terminate the operation of the corresponding products or services, we will stop retaining it and delete or
anonymize it. If it is for public interest, scientific, historical research or statistical purposes, we will
continue to retain relevant data based on applicable law, even if further data processing is not related to the
original purpose of collection.
You are in control of your information!
Scent diffuse may access some functions of your
phone, such as WiFi network status and Bluetooth status. This information is used to allow Scent diffuse to
function properly on your phone and allow you to interact with it. At any time, you can turn off the
corresponding permissions on your phone, but please note that your behavior of turning off permissions may cause
some functions of the device and Scent diffuse to be unusable.
Access, delete, update or correct your personal
information
You have the right to request access to, deletion
and/or correction of any personal information we hold about you. When you update your personal information, we
will be asked to verify your identity before we process your request. Once we have sufficient information to
process your request to access or correct your personal information, we will respond to your request within the
time required by applicable data protection laws.
We generally provide these services free of charge,
but reserve the right to charge a reasonable fee for your data access request.
If you wish to request access to the personal data
we hold or if you believe that the trust information we hold about you is incorrect or incomplete, please
contact us as soon as possible by writing to or emailing us at the email address provided below,
Email: info@vinescents.com.
Further details related to your personal information
can be accessed and changed by logging into your account from your device.
Cancel account
You can log out of your account directly in the
Scent diffuse APP, the specific path is "My - Settings - Cancel Account".
Before you cancel your account, we will verify your
account information. You know and understand that the act of canceling your account is irreversible. When you
cancel your account, we will delete or anonymize your personal information, unless otherwise provided by laws
and regulations.
Transfer of personal information outside of your
jurisdiction
We store the personal information collected and
generated in our operations in mainland China in data centers in mainland China. If cross-border transfers are
permitted under applicable laws, your data may still be transferred to other data centers for the purposes
described in the Privacy Policy and on the basis of ensuring compliance with applicable laws, and we may also
transfer your personal information. To third-party service providers, your data may also be transferred to other
countries or regions. The jurisdictions in which these global facilities are located may or may not provide data
protection laws similar to those in your jurisdiction. You understand that the risks vary under different data
protection laws and that we may transfer and store your personal information to overseas facilities. However,
this does not change all of our commitments to adhering to this Privacy Policy and protecting your personal
information. Except for the following circumstances: 1. Applicable laws have clear provisions; 2. Obtain your
explicit authorization; 3. You conduct cross-border transactions and other personal initiative through the
Internet.
Priority
If you agree to an applicable User Agreement, and
there is an inconsistency between such User Agreement and this Privacy Policy, such User Agreement will
control.
Privacy Policy Updates
We conduct regular privacy reviews and may update
this privacy policy to reflect changes to our information practices. If we make material changes to this Privacy
Policy, we will notify you via email (to the email address specified in your account) or mobile application so
that you can understand what information we collect and how we use it. Such privacy policy changes will apply
from the date of the notice. We encourage you to periodically review this page for the latest information on our
privacy practices. Your continued use of the Scent diffuse APP, products and/or services on any other device
will be deemed to accept the updated privacy policy. When we collect more personal information from you or we
wish to use or disclose your personal information for a new purpose, we will obtain your consent
again.
User complaint channels and feedback
mechanism
If you have any questions, comments or suggestions
about this privacy policy, please contact us as follows:
Email: info@vinescents.com
Thank you for taking the time to learn about our
Privacy Policy!